Cancellation Eligibility
- Orders may only be canceled before they have been processed, shipped, or prepared for pickup.
- Once an order has entered fulfillment, been shipped, or marked as ready for pickup, it can no longer be canceled and must follow our Return and Refund Policy instead.
- Special-order, custom, or non-stock items may not be eligible for cancellation.
How to Request a Cancellation
To request a cancellation:
- Contact Canal Sound & Light as soon as possible using the contact method listed on our website.
- Provide your order number and request cancellation.
Submitting a cancellation request does not guarantee cancellation. Orders are processed quickly, and fulfillment status determines eligibility.
Confirmation of Cancellation
- If your cancellation request is approved, you will receive a confirmation notice.
- Approved cancellations are refunded to the original payment method.
- Processing times may vary depending on the payment provider.
Orders That Cannot Be Canceled
If your order cannot be canceled because it has already shipped or been prepared:
- You may still be eligible to return the item once it arrives, subject to our Return and Refund Policy.
- Shipping charges are non-refundable unless otherwise stated.
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