Effective Date: 20/08/2025

Canal Sound & Lights (“Company,” “we,” “us,” or “our”) operates the website https://www.canalsoundandlights.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our retail sales, equipment rentals, event services, and online operations.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you purchase products, rent equipment, request quotes, schedule services, create an account, contact us, or otherwise interact with us. This may include your name, business name, email address, phone number, billing and shipping address, payment-related details (processed by third-party payment processors), and communications content.

1.2 Transactional and Rental Information

For equipment rentals and event services, we may collect additional information such as event dates and locations, delivery instructions, insurance documentation, government-issued identification where required, and records of rental history, returns, or damages.

1.3 Automatically Collected Information

When you visit the Site, we automatically collect technical and usage information, including IP address, browser type, device identifiers, operating system, pages viewed, time spent, referring URLs, and interaction data.

1.4 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember preferences, analyze traffic, measure marketing effectiveness, and improve user experience. You may manage cookies through your browser settings; disabling cookies may affect Site functionality.

2. How We Use Your Information

We use personal information to fulfill orders and rentals, process payments, provide delivery and installation services, manage accounts, communicate with you, provide customer support, send transactional and marketing communications (subject to applicable law), improve our offerings, prevent fraud, maintain security, and comply with legal obligations.

3. How We Share Information

We do not sell personal information. We may share information with trusted service providers that assist us with payment processing, shipping and logistics, website hosting, analytics, marketing communications, customer relationship management, and IT support. These providers may use personal information only as necessary to perform services on our behalf.

We may also disclose information if required by law, to protect our rights or safety or that of others, to enforce our agreements, or in connection with a merger, acquisition, financing, or sale of assets.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal information based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate business interests, or your consent where required.

5. International Data Transfers

Your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. Where required by law, we implement appropriate safeguards for cross-border data transfers.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. Despite these measures, no system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining transaction, rental, tax, insurance, and legal records, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights and Choices

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal information, as well as the right to object to certain processing activities and to opt out of marketing communications.

9. California Privacy Rights (CCPA / CPRA)

California residents have the right to know what personal information we collect, use, and disclose; to request deletion or correction of personal information; and to opt out of the sale or sharing of personal information. We do not sell personal information or share it for cross-context behavioral advertising.

10. Cookie Policy

Our Site uses essential, functional, analytics, and marketing cookies. Essential cookies are required for Site operation. Analytics cookies help us understand usage patterns. Marketing cookies may be used to deliver relevant advertisements. Where required by law, we obtain consent before deploying non-essential cookies.

11. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

12. Third-Party Websites

The Site may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

13. Relationship to Terms & Conditions

This Privacy Policy is incorporated by reference into our Terms & Conditions. In the event of a conflict, the Terms & Conditions govern to the extent permitted by law.

14. Contact Information

If you have questions or wish to exercise your privacy rights, contact us at:

Canal Sound & Lights
Website: https://www.canalsoundandlights.com
Email: info@canalsoundandlights.com

15. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Updates will be posted with a revised effective date, and continued use of the Site constitutes acceptance of the updated policy.