Eligibility for Returns
- Returns must be requested within the timeframe outlined in our Return and Refund Policy.
- Items must be unused, uninstalled, and in original condition, including all packaging, accessories, manuals, and documentation.
- Certain items may be non-returnable, including but not limited to special-order items, clearance items, or items marked as final sale.
How to Request a Return
- Locate your order number and purchase details.
- Contact Canal Sound & Light through the contact method listed on our website.
- Provide the following information:
- Order number
- Item(s) you wish to return
- Reason for the return
Do not ship or bring items back before receiving return authorization.
Return Authorization
- Once your request is reviewed, our team will provide return instructions.
- Some returns may require a Return Authorization (RA) number.
- Returns without prior approval may be refused or delayed.
Returning Your Item
Depending on the authorization provided:
- Items may be returned in store or shipped back to our designated return address.
- Customers are responsible for securely packaging returned items to prevent damage.
- Shipping costs for returns are generally the responsibility of the customer unless the return is due to an error or defect.
Inspection and Processing
- All returned items are inspected upon receipt.
- If the item meets return conditions, the return will be approved for refund or exchange.
- Items that show signs of use, damage, or missing components may be subject to restocking fees or denied.
Refunds
- Approved refunds are issued to the original payment method.
- Processing times may vary depending on payment provider and financial institution.
- Original shipping charges are non-refundable unless otherwise stated in our policy.
Exchanges
- If you are requesting an exchange, availability is not guaranteed.
- Price differences may apply depending on the replacement item.
Damaged or Incorrect Items
If your order arrived damaged or incorrect:
- Contact us immediately upon receipt.
- Provide photos and order details to help us resolve the issue promptly.
- Do not discard packaging until instructed.
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