Order Placement and Confirmation
- Select Store Pickup as your fulfillment method during checkout.
- After placing your order, you will receive an order confirmation email.
- Do not arrive at the store until you receive a separate “Ready for Pickup” notification. Processing times may vary based on product availability and order size.
Pickup Location
- Orders are picked up at our retail/warehouse location listed on our website.
- Please check our Hours of Operation before arriving, as pickup is only available during business hours.
What to Bring
When arriving to pick up your order, please have:
- Your order number (printed or on your mobile device)
- A valid government-issued photo ID
- The payment method used for the purchase (if requested)
If someone else is picking up the order on your behalf, please ensure:
- The person’s name is listed in the order notes or shared with our staff in advance
- They present a valid photo ID
Pickup Process
- Upon arrival, check in with a Canal Sound & Light team member.
- Our staff will retrieve your order and review the items with you.
- Please inspect your items before leaving to confirm accuracy and condition.
Large or Special Orders
- Oversized, bulk, or high-value orders may require additional handling time.
- Some professional audio, lighting, or staging equipment may need advance scheduling for pickup.
- Our team may contact you to coordinate timing or loading assistance.
Order Holding Policy
- Orders are typically held for a limited period after the “Ready for Pickup” notification.
- If you are unable to pick up your order within that timeframe, please contact us to make arrangements.
- Unclaimed orders may be subject to restocking fees or cancellation.
Changes, Cancellations, or Issues
- If you need to modify or cancel your order before pickup, contact us as soon as possible.
- Once an order has been picked up, it is subject to our standard Return and Refund Policy.
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